Shipping policy

Update, October 14, 2026: We have always tried to absorb shipping costs and offer free shipping where we could. Carrier rates (USPS and UPS) have risen sharply, and in many cases the shipping fee now exceeds the price of the product itself, so we can no longer offer free shipping. Shipping is now charged at the carrier rate, calculated at checkout, so you see the exact amount before you pay.

We know this is a change, and we do not take it lightly. If carrier rates come down, we will gladly look at bringing free shipping back. Thank you for your understanding and for supporting a small business.

Where we ship

We ship to all 50 United States and to a growing list of countries. If your country is available, you will see shipping options and prices in your local currency at checkout.

If your country is not available at checkout yet, write to us through our contact page with your country, your full delivery address and the products and quantities you would like. We will confirm the shipping cost and send you an invoice.

International orders

International orders ship with USPS or UPS, always with tracking. At checkout you can choose between economy and express options, and the shipping cost is calculated based on your address and the weight of your order.

Your destination country may charge import VAT, duties or customs clearance fees on delivery. These charges are set by local customs and the delivering carrier, not by us. They are not included in your order total and are the responsibility of the recipient. Please check your local import rules before ordering.

By placing an international order, you agree to pay any import charges due on delivery. International packages that are refused or not collected are not eligible for a refund.

Processing and carriers

Orders usually ship within 2 to 3 business days. We ship with USPS and UPS, and you will receive an email with tracking information once your order is on its way. Backordered and invoiced orders ship as described at the time of the order.

Delivery

Once a carrier has your package, delivery times are set by the carrier and, for international orders, by customs, and we are not able to control carrier or customs delays. Please use the tracking link in your shipping email, and contact the carrier directly with questions about a package in transit.

Packages are shipped to the address entered at checkout or on your invoice, so please make sure it is correct. We cannot redirect a package once it has shipped.

Signature on delivery

For orders within the United States over $100, we reserve the right to ship with signature required on delivery. Please plan for someone to be available to receive the package.

Delivery problems

Tracking information from the carrier showing delivery to the address on your order is our confirmation that the package was delivered. If tracking shows delivered but you cannot find the package, please check with the people in your household, your neighbors and your local post office first.

If you have a question about the delivery of your order, write to us through our contact page within 14 days of the delivery date with your order number, and we will review it. After 14 days we are unable to consider any requests.